What information we collect about you?
We collect personally identifiable information about you such as full name, phone number and email address when you contact us directly regarding our products and services. Website usage information is collected using cookies.
How will we use the information about you?
We collect personal data from you for the purpose of processing enquiries, providing products and services that you have requested and carrying out any agreement with you. In particular we may:
- Update you as to the status of your order.
- Alert you of issues or circumstances, which may affect your order or our services to you.
- Ensure that you are properly treated and receive our best attention and service.
Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include, but are not limited to, haulage company’s and material suppliers.
How we protect your data
All information is stored in a secure manner.
Access to information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at firstname.lastname@example.org.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate.
At any time, you may object to the processing of your personal data, except if otherwise permitted by applicable law.
Legal basis for using data
Fineturf collects and uses customers’ personal data because is it necessary for the pursuit of our legitimate interests including:
– Supplying products and services to our customers.
– Handling customer contacts, queries, complaints or disputes.
Cookies and Google Analytics
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and this privacy statement does not govern these sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Write to us: Fineturf, The Barn, Charity Street, Carlton Scroop, Grantham, Lincolnshire, NG32 3AT